Announcemements / Outage updates

Do not use any of these common illegal characters or symbols in your filenames or folders as it can impact your moving papers:

• # pound
• % percent
• & ampersand
• { left curly bracket
• } right curly bracket
• \ back slash
• < left angle bracket
• > right angle bracket
• * asterisk
• ? question mark
• / forward slash
•   blank spaces
• $ dollar sign
• ! exclamation point
• ' single quotes
• " double quotes
• : colon
• @ at sign
• + plus sign
• ` backtick
• | pipe
• = equal sign
• emojis
• alt codes

The EGS is like any other browser-based applications that uses considerable resources and bandwidth with thousands of users.  

The file upload process is one of the most strenuous processes on your EGS application.  It takes considerable time: more the time to upload, more the chances of failures or connection drop. With each failure, a file needs to be re-uploaded from the beginning with traditional methods.

Best Practice:

Keep your file size limit to 10MB or Less.  This will lessen the resources needed to upload excessively large files and smaller files are always lest risky to store and maintain.  

If you rename a grievance after you initially save it, it will disable the documents in your grievance folder.  For example, if you created it originally as "xyz001" and then changed it to "XYZ001", it would disable your documents.  That is only changing the capitalization of the letters.  If you have done this and cannot access docs, go back and change to it its original form and click save.  

• Don’t include spaces or other punctuation in your file name. If necessary, use dashes in this manner: “my-new-file.pdf”.
• Try to keep your file name short while still making sense.
• Pick a filename and stick to it. Not renaming your file will keep the file indexed by any search engines.

In addition, keep these rules in mind when choosing filename:

• Don’t start or end your filename with a space, period, hyphen, or underline.
• Keep your filenames to a reasonable length and be sure they are under 31 characters.
• Most operating systems are case sensitive; always use lowercase.
• Avoid using spaces and underscores; use a hyphen instead.